The concept of the gig economy is reflective of the paradigm-shifting changes which are affecting the overall economy. The forces of connectivity, automation, and the deployment of artificial intelligence are all changing not only what we work on but also how we work.
In the past, organizations created their workforce and accompanying hierarchies to perform a defined set of tasks that constituted their core business functions. These functions have traditionally been constructed around a static workforce. With the deployment of new technologies and business processes, static workforces and hierarchies may not represent the most efficient model for both business and governmental agencies into the future.
Imagine: due to a change in regulation, a government agency has developed a backlog of Medicaid appeals. The stakes are high; too long without a decision means that the lives and quality of life for beneficiaries are at stake. It could take weeks or even months for the agency to acquire sufficient review staff and train them to assess the appeals in a fair and timely manner. What if the agency could call someone with the staff trained and ready to get to work immediately on eliminating the backlog?
Business process outsourcing presents a short-term solution for short-term problems. It would be costly and time-consuming to hire, train, and compensate for slow production while new full-time employees get up to speed. Furthermore, once these backlogs or temporary problems have resolved, you may find yourself overstaffed and be forced to lay off employees that you’ve spent valuable time and resources training. By outsourcing your business processes, you lose no time and maintain consistent quality, ensuring that your clients or constituents experience no change in service, and your brand maintains its positive reputation. You pay for only what you need, and when the work is done, there is no continuing expense or obligation.
FHAS offers a host of business processing outsourcing services for both government and commercial entities, ranging from independent medical and legal review for privately-owned health plans to government benefit administration for federal agencies. If you’re interested in learning more, contact us for a free consultation.