Independent Dispute Resolution (IDR) at FHAS

Independent Dispute Resolution (IDR) is a federally mandated process established under the No Surprises Act to settle payment disagreements for certain out-of-network healthcare services. When providers and health plans cannot agree on reimbursement rates, IDR steps in as a neutral, binding arbitration process to determine fair payment amounts. This safeguards patients from unexpected costs while ensuring equitable solutions for all parties involved.

At FHAS, we streamline this process with unmatched expertise, cutting-edge technology, and a commitment to transparency—making us the trusted choice for dispute resolution.

When it comes to resolving payment disputes, FHAS stands out as the industry leader.

Here’s why healthcare providers and health plans turn to us:

• Fair and Transparent Arbitration: We level the playing field, offering an unbiased process where every party has an equal voice. Our decisions are backed by meticulous case reviews and strict adherence to federal regulations.
• Binding Decisions You Can Rely On: Our arbitration outcomes are final, providing clarity and closure with no room for ambiguity.
• Unrivaled Expertise: Our network of industry professionals brings decades of experience in surprise billing, medical claims, and healthcare law. FHAS arbitrators are trained by the American Health Law Association, ensuring top-tier knowledge and credibility.
• Hands-On Support: From start to finish, we provide step-by-step guidance, market insights, and personalized assistance to simplify the process.
• Proprietary Technology: Our custom-built software enhances efficiency, reduces costs, and accelerates case resolutions—setting us apart from the competition.
• Cost-Effective Solutions: With an affordable upfront fee for each party, we make high-quality arbitration accessible and cost-effective.

FHAS has a long-standing reputation for delivering unbiased, cost-effective outcomes.

Our numbers reflect our commitment to excellence:

• 465,000+ IDR Disputes Assigned: Over the past three years, we’ve tackled some of the toughest disputes in the industry.
• 415,000+ IDR Disputes Closed: And we’re still counting—each case resolved with precision and care.
• 350,000+ Payment Determinations Issued: Our decisions provide clarity and fairness, helping providers and plans move forward confidently.

These milestones underscore our leadership in the IDR space and our dedication to driving results that work for everyone.

At FHAS, we understand the complexities of out-of-network billing and the stakes involved in dispute resolution. That’s why we’ve built a process that prioritizes:

• Full Transparency: Every step is clear, every decision is justified, and every outcome is impartial.
• Deep Industry Insight: Our team’s expertise spans medical billing, healthcare policy, and arbitration best practices—ensuring informed, equitable resolutions.
• Efficiency Without Compromise: Our proprietary software and streamlined workflows mean faster turnarounds without sacrificing quality.
• Regulatory Compliance: We adhere to all federal guidelines under the No Surprises Act, guaranteeing a legitimate and lawful process.

Whether you’re a healthcare provider seeking fair reimbursement or a health plan aiming to resolve disputes efficiently, FHAS is your partner in navigating the IDR landscape.

With FHAS, you’re not just choosing an IDRE—you’re choosing a proven leader with the experience, tools, and dedication to deliver results. Contact us today to learn more about our Independent Dispute Resolution services and how we can support you.