By Janice Bohan
Many organizations struggle with deciding whether or not to invest time and money into pursuing certification of their quality management system. Will the return be worth the investment? Is it a catalyst for positive change within an organization?
In the Independent Review Organization (IRO) world, ISO-9001 Certification and URAC Internal & External Review Accreditation are the key differentiating factors between standard IRO’s and regulatory compliant, customer-focused IRO’s dedicated to continuous improvements in product quality and processes. The ISO-9001 and URAC requirements are the accepted standards for ensuring an organization’s commitment to following comprehensive policies and procedures resulting in timely, quality services.
Moreover, the ISO-9001 Certification means an IRO has developed a Quality Management System (QMS) through which the IRO plans, implements, evaluates, and revises all processes and procedures of the entire organization to ensure continuous improvement and customer satisfaction.
The bottom line? Accountability.
Once an IRO is successful in achieving the ISO-9001 Certification and URAC Internal & External Review Accreditation, health plans, managed care organizations, and third-party administrators are more willing to entrust that IRO with their time-sensitive appeals and grievances.
Ultimately, the ISO-9001 Certification and URAC Internal & External Review Accreditation are worth their weight in gold. By choosing an IRO with ISO Certification and URAC Accreditation, clients can partner in trust.